LRAD and CONNECT help law enforcement address unrest – safely and securely. Learn more.

Enhancing Law Enforcement’s Internal, Cross-Agency, and External Communications

By Chief Jeff Halstead (Ret.)

Effective communication is a cornerstone of public safety. Highly complex operations running on a day-to-day basis and less frequent but highly intense emergencies make Law Enforcement’s need for effective internal, cross-agency, and external communications extremely important.

Whether it’s coordinating operations internally, disseminating information to the public, or communicating with external agencies during critical incidents, seamless communication is paramount. Delve into:

  1. How law enforcement agencies can greatly enhance their communication capabilities.
  2. How this both increases safety levels for themselves and the public and improves operational efficiency.

Dive deeper in the webinar – Revolutionize Communication with LRAD & CONNECT – a fireside chat with Chief Tracy Aaron, Mansfield, TX Police Department, Police Chief Jeff Halstead (Ret.) & Jeff Palmer Retired Command Sergeant Major, U.S. Army.

Importance of Effective Communication in Law Enforcement 

Law enforcement professionals deal with high-stakes, high-risk situations almost daily; the importance of communication cannot be overstated. Internally, clear and timely communication ensures that officers are well-coordinated and informed, improving their effectiveness. Effective cross-agency communication fosters collaboration and a seamless unified response during cross jurisdictional operations. Moreover, the means to broadcast clear external communications plays a vital role in ensuring community safety and de-escalating tense or dangerous situations. 

Enhancing Internal & Cross-Agency Communication 

The rise of real-time chat services, such as Signal and WhatsApp, has made it clear that e-mail is not the most effective way to coordinate or collaborate on complex tasks. Email creates bottlenecks and the lack of real-time updating can create confusion. 

Real-time chat streamlines internal communication processes, ensuring that critical information is shared swiftly among team members. Having all of this stored and easily accessible also means officers can get up to date when assigned to ongoing operations, reducing confusion. A well-informed force is an effective force! 

Getting the most out of these services includes establishing direct contact with multiple other agencies simultaneously when working on operations that cross jurisdictional boundaries or involve other public safety agencies (i.e. firefighters, emergency managers, health services). Speeding up coordination internally and across agencies saves precious minutes or even hours during evacuations or other life-safety operations.  

However, given the nature of law enforcement work, using consumer apps like Signal and WhatsApp leads to its own set of legal problems; finding the right real-time solution key. Originally tailored and designed for Law Enforcement by retired police personnel with years of experience, Genasys Protect CONNECT offers a powerful platform for real-time internal and cross-agency collaboration and, above all, secure and legally compliant communication

CONNECT is providing Law Enforcement agencies around the US, including the Mansfield and Cedar Hill Police departments in Texas with the means to keep all officers up to date and aligned. Read about CONNECT in action! 

Improving External Communication with LRAD Systems 

Whether communicating to individuals or large crowds, during everyday duties or elevated risk operations, clarity is imperative. People need to be able to hear and understand audible communications delivered by law enforcement. If everyone in a large and noisy crowd cannot hear warnings and instructions, confusion and chaos can ensue. In worst case scenarios, confusion can lead to heightened tension and outbreaks of violence.  

During barricaded subject operations, hostage negotiations, or active shooter incidents, the persuasive efforts of police negotiators can be significantly reduced by the poor voice quality and limited broadcast range of bullhorns and vehicle P.A. systems. 

Law enforcement deals with the highest stakes there are, life and death. Police officers need equipment that enhances their ability to communicate clearly during any operational scenario. 

LRAD systems deliver voice messages with unmatched clarity that can be heard above background noise and inside vehicles and buildings. By eliminating confusion and establishing greater standoff distances, LRAD enhances safety for officers and those they communicate with. Broadcasting clear information and instructions during protests and when addressing large crowds deescalates potentially volatile situations. During high-risk operations involving barricaded individuals, active shooters, and hostage negotiations, reliable communication promotes peaceful resolutions.   

Read about LRAD in action and find out why LRAD is the communication system of choice for Law Enforcement.


Effective communication lies at the heart of successful law enforcement operations. With secure and comprehensive internal, cross-agency, and external communication, law enforcement agencies can better protect themselves and their communities. Genasys CONNECT and LRAD enhance police communication strategies, safeguard the public and protect officers.

Contact Genasys to learn more about protective communications software that ensures you’re ready when it matters.