SERVICE & SUPPORT

Product Support

LRAD Product Line
Technical Support / Service / Training

Main: U.S. Tel: 1 855 GENASYS (436-2797) • International +1 858 676-1112
Cell: (858) 395-6925 • Email: technical@genasys.com

Contact Acoustic Hailing Device Support

CCaaS and Integrated Solutions
Technical Support / Service / Training

Main: U.S. Tel: 1 855 GENASYS (436-2797) • International +1 858 676-1112
Cell: (858) 243-1614

Contact Mass Notification Support

For technical support and service for products purchased from a licensee, dealer, distributor or installer, please contact them directly.


Manufacturing Procedure and Technical Support

QUALITY POLICY: Genasys Inc. and its employees are committed to achieving the highest levels of customer satisfaction by meeting applicable requirements and providing quality products and on-time delivery.

We manufacture high quality products, systems and solutions that meet or exceed U.S. and international manufacturing standards

We work to ensure that the components that comprise our products, systems and solutions reach final customers through authorized channels (including those given directly). Dedicated software and hardware are installed on components that are then subjected to extensive quality assurance and control before leaving the factory.

Our Warranty, and any extensions thereof, cover components according to contractual conditions. Our products, systems and solutions use the following components in a basic way:

  • Software or firmware or installed program
  • Microprocessor or DSP for signal processing.
  • Power Control Module for signal amplification

These components are installed in our factory according our clients requirements. Component verification protocols are part of customer delivery and acceptance.

At a client’s request and expense, assistance can be provided in deploying our products, systems and solutions.

Technical support is available by phone and email using the contact information at the top of this page.