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Accessibility Statement for Genasys Inc.

Our Commitment to Accessibility

Genasys Inc. is committed to ensuring digital accessibility for all users, including people with disabilities. We design our web pages to meet or exceed the Section 508 standards, which are the technical requirements that ensure we’re complying with federal Section 508 law. We also conform to the World Wide Web Consortium (W3C) and their industry standard Web Content Accessibility Guidelines (WCAG) 2.1. We meet Level AA standards, which means our content is accessible to most people in most circumstances. We continually modify our websites to ensure the information, features and content are accessible to persons with disabilities.

Scope of Accessibility

This statement applies to:

Conformance Standards

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Genasys is conformant with WCAG 2.1 level AA and partially conformant with WCAG 2.1 level AAA.

Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Our digital experiences are evaluated using:

  • Manual testing with assistive technologies performed by external accessibility experts
  • Self-evaluation using automated accessibility tools (WAVE)
  • Real-world user feedback

Current Status

You should be able to:

  • zoom up to 200% without problems
  • navigate using just a keyboard
  • navigate using a modern screen reader and speech recognition software (on your computer or phone)

We have completed formal accessibility audits and maintain a current Accessibility Conformance Report (VPAT) for all major platforms. Some minor accessibility issues remain and are being addressed through ongoing remediation efforts, prioritized by user impact.

Feedback and Support

Available Feedback Processes

If you have any comments, concerns, or questions regarding the accessibility of our websites or services, please contact us via email. In your message, please include the website address or URL and the specific problems you have encountered.

Comments and/or feedback regarding our Section 508 program can be directed to our program manager Cecilia Schneider.

We aim to respond within 10 business days to all accessibility-related inquiries.

File an official complaint

Use this formal complaint process only if:

  • Your accessibility issue has not been resolved via the public feedback mechanism
  • You believe you have been denied equal access or an equal opportunity to use our digital service

You can file an administrative complaint with the GSA Office of Civil Rights requesting that existing information and communication technology be reviewed and brought into compliance with the provisions of Section 508. File complaints with OCR within 180 days of the alleged act of discrimination.

Contact OCR with complaints at 202-501-0767 or 800-777-8339 via Federal Relay. You can file in writing with OCR, 1800 F Street, NW, Room 2340, Washington, DC 20405.

Complaints are processed in accordance with GSA’s implementing regulations for Section 504 of the Rehabilitation Act.

Reasonable Accommodations for Federal Employees

Federal employees and applicants who need a reasonable accommodation to use our products should follow their agency’s Section 501 procedures. Internal links to accommodation guidance should be available on your intranet or HR portal.

Telecommunications Relay Services

Telecommunications Relay Services (TRS) allow persons who are deaf, hard of hearing, deafblind, or have speech disabilities to communicate by telephone in a manner that is functionally equivalent to telephone services used by persons without such disabilities. There is no cost for users of these services. For more information please see the Federal Communications Commission’s consumer guide to TRS.

Ongoing Efforts

We regularly:

  • Audit and test new features for accessibility
  • Provide internal training on accessible design and development
  • Monitor accessibility feedback and track issues in our product backlog
  • Publish updated VPATs and remediation timelines when needed

Compatibility with browsers and assistive technology

Our services have been designed to be compatible with the following most used assistive technologies:

  • the latest version of Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari browsers;
  • in combination with the latest versions of NVDA, VoiceOver and TalkBack.

If you need help accessing any part of this site or our mobile app, please contact us. We’re here to support an inclusive experience for all users.

Last Reviewed: 05/13/2025