Evertel Customer FAQ
Who is Genasys?
Genasys Inc. (NASDAQ: GNSS) is the global leader in Protective Communications Solutions and Systems, designed around one premise: ensuring organizations and public safety agencies are “Ready when it matters™.” The company provides the Genasys Protect platform, the most comprehensive portfolio of preparedness, response, and analytics software and systems, as well as Genasys Long Range Acoustic Devices (LRAD®) that deliver directed, audible voice messages with intelligible vocal clarity from close range to 5,500 meters. Genasys serves state and local governmental agencies, and education (SLED); enterprise organizations in critical sectors such as oil and gas, utilities, manufacturing, and automotive; and federal governments and the military. Genasys Protective Communications Solutions have diverse applications, including emergency warning and mass notification for public safety, critical event management for enterprise companies, de-escalation for defense and law enforcement, and automated detection of real-time threats like active shooters and severe weather. Today Genasys protects over 70 million people globally and is used in more than 100 countries, including more than 500 cities, counties, and states in the U.S. For more information, visit genasys.com.
How stable is Genasys as a company?
Genasys Inc. is the global provider of Protective Communications Solutions, offering Genasys Protect, the first and only complete portfolio of Protective Communications Software and Systems. Genasys has been in business for 43 years and has over 190 employees in offices in San Diego, Madrid, Spain, and Ottawa, Canada. The company’s stock trades on the NASDAQ Capital Market with the ticker symbol “GNSS”. Further information can be found here: https://genasys.com/investor-relations/financial-results-and-sec-filings/
How will this merger impact the customer service we receive from Evertel team?
The Evertel Customer Success team will not change. Evertel customers will continue to receive the same level of service and access.
Where will the current leadership fit in the new team? What will Evertel look like after the sale?
Evertel leadership will be joining Genasys and bringing along their knowledge and experience.
Evertel as the company will be integrated into Genasys corporate structure to drive operational and strategic synergy. Evertel as a product will be incorporated into the Genasys product portfolio.
How will billing/invoicing/fee structures change?
Current subscriptions will not change and there are no immediate changes to structures planned. When you renew, the paperwork will be updated to reflect Genasys as the vendor. Continue to reach out to your Customer Success Manager with any billing or invoicing questions.
How will compliance be maintained?
Evertel, as part of Genasys, will continue meet all CJIS, FOIA, and HIPAA requirements.
What is the timeline for any changes and/or integrations?
Genasys products are available as an add-on to your current agreement. Please contact your Customer Success Manager or sales@genasys.com for more information. In terms of full integration between Evertel solution and Genasys products, we are developing a joint roadmap that combines core capabilities across the suite of solutions. Please visit Genasys.com to learn more about the company and its product offerings.